Chat Consultant

Empowering users through the EnforceA app to access expert tax advice and solutions

PROBLEM

Tackling taxes can be quite overwhelming for many of us. As everyday individuals, we often find ourselves struggling to make sense of the ever-changing tax laws and decipher the confusing jargon.

At Chat Consultant, we understand the challenges that people face when dealing with tax-related issues. Our team of knowledgeable tax experts and consultants is dedicated to providing personalized guidance, whether it's explaining tax laws, maximizing deductions, or resolving complex tax problems.

Tackling taxes can be quite overwhelming for many of us. As everyday individuals, we often find ourselves struggling to make sense of the ever-changing tax laws and decipher the confusing jargon.

USERJOURNEY MAP

We created a certain scenario make sure that our users reach the checkout screen without any hiccups. So, we sketched a current-state user journey map, to identify opportunities for improvement. From our perspective

WIREFRAME

Using Figma, We then can create low-fidelity wireframes. After every testing, we make sure to redo or make slight changes to the design. It takes about 3-4 iterations of recreating the design before it's ready to continue to the next step.

UI DESIGN

Once the usability issues were resolved, We moved on to design the final screens in Figma. My goal is to create an environment that's easy to understand for people who like to do things manual and procedural.

We do think the design could be greatly improved. For example: It has seperated feature like "Uploading files" and "Chat", while we can clearly merged them together with the right requirement.